Why does my card say insufficient funds? Your Ventra account has a negative balance. This typically happens when you use it on PACE or you tap it more than one time at the same station or on the same bus line with a 10-15 minute time period. After you pay the negative amount your card will begin working again.Click to see full answer. Also know, what does Insufficient Fare mean?The Ventra reader screens were upgraded earlier this year to offer customers information about their account; a screen message of “insufficient fare” means a customer’s account doesn’t have adequate funds to cover their ride.Additionally, how do I get my $5 back from ventra? VENTRA (1.877. 669.8368) or selecting “Register a Ventra Card” within the Ventra app. The $5 purchase fee will be refunded to your Ventra Account as transit value if you register within 90 days of purchase. Also to know is, what does it mean when your Ventra card says suspended? Riders who have negative balances may notice a “suspended” tag on their account. Add more money or contact Ventra customer service if the negative balance should not have occurred because there was money in the account or you have an active unlimited pass.How do I Unsuspend my Ventra card? Lost, Stolen, or Damaged Ventra Cards If your Ventra Card is lost, stolen, or damaged, you must notify Ventra by going to www.ventrachicago.com and submitting a customer service request, by calling 1.877. NOW. VENTRA (1.877. 669.8368), or by visiting the Ventra Customer Service Center.
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